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Paid orders are normally processed and sent within 48 hours after payment clears. Stock issues and order complications can cause delays.

Read the shipping policy for carrier and estimated delivery information, or contact Housefibre with a delivery question.

For a change-of-mind return or exchange, contact Housefibre within 14 days of receiving the item. Original packaging and condition requirements apply, and customers are responsible for return postage.

Read the full refund policy for conditions, deductions and help with incorrect items.